Claim Detail

processor • Jul 8, 2025, 3:18 PM

@Kaitlyn R @Michelle A Please verify that VIN number. I believe there is a number/letter incorrect.

dealer_or_external • Jul 8, 2025, 3:46 PM

@Alix M THE VIN IS THE SAME AS WHAT WAS REGISTERED WITH THE DMV..

processor • Jul 8, 2025, 3:57 PM

@Kaitlyn R When I search the FR system, I can find a 4X4TPUS23SP103996, but nothing with the number you have on this WO. I need to verify the correct number as what's on here is not correct and I don't have the customer's name listed on here either to verify that. I looks to me like you have a 2 where an S should be, but I can't just assume.

dealer_or_external • Jul 8, 2025, 3:59 PM

@Alix M I JUST PUT THE VIN YOU PROVIDED INTO FOREST RIVER AND THAT IS THE CUSTOMER FOR THE VIN. ENTER IT UNDER THE VIN THAT YOU JUST PROVIDED IN THE PREVIOUS COMMENT. I WILL GET WITH OUR BOOK KEEPER FOR THE CORRECTION OF OUR RECORDS

processor • Jul 8, 2025, 4:06 PM

Sounds good. Thank you!

processor • Jul 8, 2025, 4:09 PM

@Kaitlyn R @Michelle A Pictures are required for this repair. Please provide the following pictures: 1. The complete item (all sides, part removed) 2. The defect, if possible 3. Identifying marks, tags, labels, stamps - or location - or model/serial numbers Please use JPEG or PDF formats only when attaching pictures to your claim. *Submitting without, but labor code requires these.

processor • Jul 8, 2025, 4:09 PM

PA 2359479 has been submitted for approval.

processor • Jul 9, 2025, 8:53 AM

@Kaitlyn R @Michelle A From FR: photos required by code

dealer_or_external • Jul 9, 2025, 9:39 AM

@Alix M we can disregard this warranty work. The work was not started prior to the customer taking the unit.. Now, the customer does not want to pay for a service call fee nor bring it back to our facility to have it repaired. There is not labor charged out on this work order for the warranty line. I'm not sure what folder you want me to put this in to get rid of it.

processor • Jul 9, 2025, 10:31 AM

Sounds good. I will just move it to denied claims as we don't have anywhere else to put it. Thanks!

dealer_or_external • Jul 9, 2025, 10:33 AM

thank you!

processor • Oct 20, 2026, 10:50 AM

TESTING AND LEARNING — GRE 8220 / Write Off / WO 11272, Forest River Puma Destination 402LFT. THIS WAS A DOCUMENTATION FAILURE, NOT A PROVEN FINAL COVERAGE DENIAL. The original 3-page repair order reports an exterior speaker with no sound, but the technician said repair/new wiring was DEFERRED until after delivery. The sole warranty-coded charge is 0.50h x $115 = $57.50; no parts, completed speaker repair, test readings or photos are documented. The July 8–9 2025 native Dropbox discussion records PA 2359479 submitted, a warning that its labor code REQUIRED photos of the whole item/defect/identifying tag, and Forest River's actual response 'photos required by code'. The processor also found a VIN mismatch: RO shows 4X4TPUS232P103996 while the portal displayed a near-match 4X4TPUS23SP103996. Verify the physical VIN tag; do NOT guess the correct character. The item was subsequently placed in 'denied claims' because the processor had nowhere else to place it; this is NOT proof Forest River denied coverage or that $57.50 is unpaid. WHAT SHOULD HAVE BEEN DONE: hold the claim until physical VIN and speaker photos were captured, test speaker signal/continuity/12V wiring, obtain authorization for rewiring, document any completed diagnosis/repair, and resubmit under the correct labor code. Exclude $1,523.51 storage/sales prep/PDI from manufacturer claim exposure. WO opened September 2024 before Wisconsin Act 164 effective October 1, 2024; PA submission was July 2025. Test statutory applicability and timeliness using actual work completion dates and original contract, not assumptions. LEARNING: evidence checklist and VIN validation BEFORE sending to OEM; retain pending-documentation status rather than calling missing photos a denial. Internal testing/learning only; reimbursement and legal status remain unresolved. @Chris B @Heidi H @Tricia H