Claim explorer / evidence thread
Claim 11097
GRE 8220 • Alix • Paid • 11097
risk 0.90
deadline Overdue / escalation ready
images 35
matched 14
Warranty deadline timeline
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Completed stage
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Completed stage
71d elapsed • 0d remaining
Escalation Eligible
Completed stage
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Resolved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$3,250.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
3
Parts Markup Short-Paid • OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
33
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Apr 27, 2026, 11:54 PM.
Indexed evidence
7 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=35; damage=0; unit=0; parts=0; doc=34; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2023 • VIN 573FS4224PAA14638
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Apr 27, 2026, 11:54 PM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
18 indexed side comments on this claim.
Latest visible thread signal
Mar 13, 2025, 8:26 AM • processor • This paid on 3/12/25 on check 593380
Role mix
Dealer 0 • OEM 0 • Processor 11
Decision cues
Denial signals 3 • info / missing-doc asks 13 • approval signals 9
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - LEAK IN THE MASTER W 1020 GRAND BEDROOM. BELIEVES ITS COMING FROM THE SLIDEOUT SCHWINTEK. STATES YOU CAN SEE SOME WATER MARKS UNDER SLIDE. DOES NOT FEEL SOFT TO CMR. HAS BEEN LEAKING SINCE PURCHSED THE UNIT. CMR RESEALED THE FRONT CAP, ALSO HAD GD DEALER IN TEXAS CHECK IT OUT AND THEY STATED THEY RESEALED AS WELL BUT ITS STILL LEAKING IN MASTER BEDROOM.
matched • confidence 0.91
cause
Request to check slide for leaking to the interior. Put out bedroom slide and thoroughly hosed down to simulate rain shower. No leaks found. Tried it again from other side of slide, no leaking detected. Will try again tomorrow after slide dries out and slide is put in. 9/7 Soaked slide a coule times while full in, still could not detect leaking into interior space. If it is leaking, the leak is not coming from the slide at this time. One thing noticed is that Bedroom slide does not have slide skis, the water occasionally runs around bottom corner and is soaking certian spots on floor board, see pictures. Suggest to install slide skis and calk skis thouroghlly, should shed water more
matched • confidence 0.91
correction
...
partial-match • confidence 0.63
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
complaint
PREFORM ROOF INSPECTION AND ADVISE IF I SEP POLIC REPAIR IS NEEDED.
matched • confidence 0.81
cause
Request roof inspection, advise if necessary. 1. Front DS corner sealant starting to peel back. 2. Rear screwtrack is questionable, should be cleaned and resealed 3. Turnabond tape on rear vent fan cover, want replaced? (1.5hr, 3 tubes white dicor)
matched • confidence 0.81
correction
Cleaned and refreshed questionabl areas on roof using dicor for sealant.
matched • confidence 0.81
complaint
WARRANTY REPAIR 2 - COUNTER TOP AROUND W 1020 GRAND THE RANGE STOVE HAS A CRACK IN IT
matched • confidence 0.81
cause
Countertop cracked and is seperated, should be ordered to replace per warranty. Frozen Ice color range top countertop 31"x23 1/4" Part#671841 is the closest resembles what is needed.
matched • confidence 0.81
correction
...
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 3 - TRIM IN THE BUNK W 1020 GRAND HOUSE LOOKS TO BE TOO LONG AND IS POPPING OFF, LOOKS LIKE IT DOES NOT FIT ON THE SPOT EVEN WHEN NAILED DOWN HAD BEND IN IT.
partial-match • confidence 0.63
cause
Found batten strip dislodged, broken in two spots, hard to shorten without destroying strip in process. Need to order seam tape to fix properly. It's been incredibly difficult to figure out what the interior color is. We've narrowed it down to either comfort cotton or burlap stone. ((Order Seam Tape #611156 & #691782)) too hard to distinguish online images. Also inquire about updated samples please.
matched • confidence 0.95
correction
For now we cleaned up the break, pealed back the tape and overlapped to hide seam, glued back together and pin-nailed in place. Looks ok, would still like to order batten strips or seam tape to do it correctly.
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 4 - WHEN WALKING IN TO W 1020 GRAND MAIN DOOR ON THE UNIT THERE IS A CLUNKING NOISE WHEN STEPPING ON THE FLOOR THERE. CHECK OUT FOR ISSUE,
partial-match • confidence 0.71
cause
States noise from floor when entering main entrance. Only noise we could
partial-match • confidence 0.71
correction
Couldn't reproduce clunking noise as described. Opened up underbelly in the general area to look for any possible issues, fresh tank is located in the same area. No way to shim floor if that was a possibility, tearing into plumbing to get to subflooring is not advisable.
partial-match • confidence 0.63
correction
Couldn't reproduce clunking noise as described. Opened up underbelly in the general area to look for any possible issues, fresh tank is located in the same area. No way to shim floor if that was a possibility, tearing into plumbing to get to subflooring is not advisable.
unreviewed • confidence 0.00
correction
Couldn't reproduce clunking noise as described. Opened up underbelly in the general area to look for any possible issues, fresh tank is located in the same area. No way to shim floor if that was a possibility, tearing into plumbing to get to subflooring is not advisable.
unreviewed • confidence 0.00
correction
Couldn't reproduce clunking noise as described. Opened up underbelly in the general area to look for any possible issues, fresh tank is located in the same area. No way to shim floor if that was a possibility, tearing into plumbing to get to subflooring is not advisable.
unreviewed • confidence 0.00
correction
Couldn't reproduce clunking noise as described. Opened up underbelly in the general area to look for any possible issues, fresh tank is located in the same area. No way to shim floor if that was a possibility, tearing into plumbing to get to subflooring is not advisable.
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 5 - BAGGAGE DOOR IN WET W 1020 GRAND BAY IS LEAKING, SEEMS THAT THE SEAL IS NOT SEALING IT AS IT SHOULD.
matched • confidence 0.81
cause
Request inspection of front ODS storage compartment door near water panel, leaking. Noticed a couple discrepancies. 1. Some small gaps in exterior sealant, needs some touching up with clear silicone. 2. Foam seal that contacts and seals door edge with door frame has a gap on top where it was seamed. That gap should be on the bottom. Needs a reseal, and new weatherstrip. (1hr)
matched • confidence 0.95
correction
Removed foam weather striping and upgraded it to match what is on opposite door. Also cleaned and resealed exterior with clear silicone.
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 6 - CMR STATES THAT THE W 1020 GRAND REAR PASSENGER TRIM ON REAR CAP NEEDS SCREWS AND RESEAL.
partial-match • confidence 0.71
cause
Interpreting this as rear DS DS screwtrack where back wall and sidewall meet. Looks to be pulled away slightly and seal needs refreshing. Occasionally walls can shift in heavy use, it sometimes requires to refresh sealant.
matched • confidence 0.81
correction
Pulled away screwtrack cover and examined for loose screws. Tighten about 10 and pressed screwtrack as far into place as possible. Gap shrunk but is still about 1/16" from where it was new. Scraped off old sealant, cleaned with quik-solv and ran new sealant both sides of screwtrack, using translucent nova-flex silicone based adhesive/sealant
matched • confidence 0.81
complaint
WARRANTY REPAIR 7 -CMR STATES THAT THE W 1020 GRAND BACK DOOR DOES NOT CLOSE EASILY, REQUIRES 2 PEOPLE TO CLOSE THE DOOR.
partial-match • confidence 0.71
cause
States back entrance door is way too hard to close. First glance door has a substantial bow to it. We can try remove camber from door for easier closure.
partial-match • confidence 0.71
cause
States back entrance door is way too hard to close. First glance door has a substantial bow to it. We can try remove camber from door for easier closure.
unreviewed • confidence 0.00
cause
States back entrance door is way too hard to close. First glance door has a substantial bow to it. We can try remove camber from door for easier closure.
unreviewed • confidence 0.00
cause
States back entrance door is way too hard to close. First glance door has a substantial bow to it. We can try remove camber from door for easier closure.
unreviewed • confidence 0.00
cause
States back entrance door is way too hard to close. First glance door has a substantial bow to it. We can try remove camber from door for easier closure.
unreviewed • confidence 0.00
correction
Took most of the camber out of door, it did help. Also moves the striker plate as far out as possible for latch. Seems like bulb seal may just be too thick. Feel it won't get any better than it is unless we do a full door replacement.
partial-match • confidence 0.71
correction
Took most of the camber out of door, it did help. Also moves the striker plate as far out as possible for latch. Seems like bulb seal may just be too thick. Feel it won't get any better than it is unless we do a full door replacement.
unreviewed • confidence 0.00
correction
Took most of the camber out of door, it did help. Also moves the striker plate as far out as possible for latch. Seems like bulb seal may just be too thick. Feel it won't get any better than it is unless we do a full door replacement.
unreviewed • confidence 0.00
correction
Took most of the camber out of door, it did help. Also moves the striker plate as far out as possible for latch. Seems like bulb seal may just be too thick. Feel it won't get any better than it is unless we do a full door replacement.
unreviewed • confidence 0.00
correction
Took most of the camber out of door, it did help. Also moves the striker plate as far out as possible for latch. Seems like bulb seal may just be too thick. Feel it won't get any better than it is unless we do a full door replacement.
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 8 - CHECK ALIGNMENT OF W 1020 GRAND THE LIVING ROOM AND KITCH SLIDES, BELIEVES THEY MAY BE OFF.
partial-match • confidence 0.63
cause
Request to check alignment of Living room and Kitchen slide. Examined both opposing Main slides, both sitting squarely in their openings, flush with floor seals, and operating smoothly.
partial-match • confidence 0.71
correction
NPF, main slides are in good operating condition, unsure as to why this request was made.
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 9 -WHEN GETTING IN AND W 1020 GRAND OUT OF THE MASTER BED THERE IS CREAKING AND POPPING NOISES. CMR WOULD LIKE THE LAG BOLTS CHECKED.
partial-match • confidence 0.71
cause
Request inspection of bedframe and securement of fasteners. Bedframe is overloaded with weight. Factory mattress is very lightweight, gas shocks should be able to hold mattress up. Bedframe framing is made of 2x2's. Also under bed storage is only designed to hold linens and blankets not heavier objects, the paneling under bedframe is a 1/8" thick piece of luan stapled in place.
partial-match • confidence 0.71
correction
The bedframe noises being noticed is the shifting of the bedframe from being overloaded.
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 10 - SINK SPRAYER DOES W 1020 GRAND NOT ALWAYS AUTO RETRACT. IT OFTEN HANGS UNLESS PULLED SERVERAL TIMES.
partial-match • confidence 0.71
cause
Sprayer on sink not retracting as it should. Bad design on GD's part. Weight for sprayer contacts edge of cabinet directly below faucet. (1hr to rearrange plumbing supplies and create wood diverter)
partial-match • confidence 0.63
correction
Constructed piece to deflect the contact allowing weight to not hang on edge of cabinet and retract sprayerhose more effectively. DIAG COMPLAINT: INSPECT AND ADVISE THE THE FIBERGLASS E 17469 CISKE
partial-match • confidence 0.71
cause
Poor quality workmanship from previous fiberglass repair. Sidewall repair failed, noticeably bad workmanship where paint is peeling on front slide and blending is noticable as well. Some areas didn't even get blended and can still see sanding marks. Matt advised, Recommend a Grumpy's Estimate for proper repair, otherwise it will get much worse over time.
matched • confidence 0.81
cause
Poor quality workmanship from previous fiberglass repair. Sidewall repair failed, noticeably bad workmanship where paint is peeling on front slide and blending is noticable as well. Some areas didn't even get blended and can still see sanding marks. Matt advised, Recommend a Grumpy's Estimate for proper repair, otherwise it will get much worse over time.
unreviewed • confidence 0.00
cause
Poor quality workmanship from previous fiberglass repair. Sidewall repair failed, noticeably bad workmanship where paint is peeling on front slide and blending is noticable as well. Some areas didn't even get blended and can still see sanding marks. Matt advised, Recommend a Grumpy's Estimate for proper repair, otherwise it will get much worse over time.
unreviewed • confidence 0.00
cause
Poor quality workmanship from previous fiberglass repair. Sidewall repair failed, noticeably bad workmanship where paint is peeling on front slide and blending is noticable as well. Some areas didn't even get blended and can still see sanding marks. Matt advised, Recommend a Grumpy's Estimate for proper repair, otherwise it will get much worse over time.
unreviewed • confidence 0.00
cause
Poor quality workmanship from previous fiberglass repair. Sidewall repair failed, noticeably bad workmanship where paint is peeling on front slide and blending is noticable as well. Some areas didn't even get blended and can still see sanding marks. Matt advised, Recommend a Grumpy's Estimate for proper repair, otherwise it will get much worse over time.
unreviewed • confidence 0.00
correction
... WS COMPLAINT: WINTERIZE WATER SYSTEM & TRAPS -SELF E 17469 CISKE CONTAINED - TOWABLE
partial-match • confidence 0.73
correction
... WS COMPLAINT: WINTERIZE WATER SYSTEM & TRAPS -SELF E 17469 CISKE CONTAINED - TOWABLE
unreviewed • confidence 0.00
correction
... WS COMPLAINT: WINTERIZE WATER SYSTEM & TRAPS -SELF E 17469 CISKE CONTAINED - TOWABLE
unreviewed • confidence 0.00
correction
... WS COMPLAINT: WINTERIZE WATER SYSTEM & TRAPS -SELF E 17469 CISKE CONTAINED - TOWABLE
unreviewed • confidence 0.00
correction
... WS COMPLAINT: WINTERIZE WATER SYSTEM & TRAPS -SELF E 17469 CISKE CONTAINED - TOWABLE
unreviewed • confidence 0.00
cause
Request winterize. -Outdoor kitchen sink, inaccessible. -residential ice maker -two full bathrooms -two spray ports -some kind of self-installed filtration system -access to water heater bypass was packed with gear, floor to ceiling -Washer H/C hookups
matched • confidence 0.81
cause
Request winterize. -Outdoor kitchen sink, inaccessible. -residential ice maker -two full bathrooms -two spray ports -some kind of self-installed filtration system -access to water heater bypass was packed with gear, floor to ceiling -Washer H/C hookups
unreviewed • confidence 0.00
cause
Request winterize. -Outdoor kitchen sink, inaccessible. -residential ice maker -two full bathrooms -two spray ports -some kind of self-installed filtration system -access to water heater bypass was packed with gear, floor to ceiling -Washer H/C hookups
unreviewed • confidence 0.00
cause
Request winterize. -Outdoor kitchen sink, inaccessible. -residential ice maker -two full bathrooms -two spray ports -some kind of self-installed filtration system -access to water heater bypass was packed with gear, floor to ceiling -Washer H/C hookups
unreviewed • confidence 0.00
cause
Request winterize. -Outdoor kitchen sink, inaccessible. -residential ice maker -two full bathrooms -two spray ports -some kind of self-installed filtration system -access to water heater bypass was packed with gear, floor to ceiling -Washer H/C hookups
unreviewed • confidence 0.00
correction
Winterized.
partial-match • confidence 0.63
correction
Winterized.
unreviewed • confidence 0.00
correction
Winterized.
unreviewed • confidence 0.00
correction
Winterized.
unreviewed • confidence 0.00
correction
Winterized.
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 11 - missing clearance E 17469 CISKE light lense
partial-match • confidence 0.75
cause
Missing clearance lense cap, replace under warranty.
partial-match • confidence 0.67
correction
Replaced clearance light to make street legal
partial-match • confidence 0.71
Evidence Thread
Alix Mongiat
processor • Sep 11, 2024, 1:45 PM
@michelle g @ANNA F This needs the VIN added. Thanks.
Alix Mongiat
processor • Sep 11, 2024, 1:53 PM
@michelle g @ANNA F @Bonnie K This needs the VIN added. Thanks.
Bonnie Korte
dealer_or_external • Sep 11, 2024, 3:49 PM
@Alix M THE VIN NUMBER HAS BEEN ADDED 573FS4224PAA14638
Alix Mongiat
processor • Sep 11, 2024, 4:05 PM
Thank you @Bonnie K I need labor times as well. Sorry!
Alix Mongiat
processor • Sep 12, 2024, 12:42 PM
Thank you @Bonnie K @ANNA F @michelle g I need labor times as well. Sorry! I see it on some lines, but not all.
michelle gray
dealer_or_external • Sep 12, 2024, 2:46 PM
@Alix M 573FS4224PAA14638 THIS IS THE VIN FOR THE UNIT
michelle gray
dealer_or_external • Sep 12, 2024, 3:12 PM
@Alix M
WARR01 - 1.0
WARR02 - 2.5
WARR03 - 1.0
WARR04 - .5
WARR05 - 1.0
WARR06 - 2.5
WARR07 - 1.0
WARR08 - .3
WARR09 - .5
WARR10 - 1.0
WARR11 - .5
please let me know if anything else is needed.
Alix Mongiat
processor • Sep 12, 2024, 4:38 PM
PA 807699 has been submitted for approval.
Alix Mongiat
processor • Sep 24, 2024, 12:03 PM
Warranty Repair 1: Approved for 1 hour-please inspect drip cup to see if its cracked, etc. No slide skis needed.
Line RI: approved for 1 hour
Warranty Repair 2: approved for 2 hours
Warranty Repair 3: approved for 0.5 hour
Warranty Repair 4: denied NPF
Warranty Repair 5: approved for 0.5 hour
Warranty Repair 6: approved for 1 hour
Warranty Repair 7: approved for 0.5 hour - repair only.
Warranty Repair 8: denied NPF
Warranty Repair 9: denied NPF
Warranty Repair 10: approved for 0.4 hour
Warranty Repair 11: approved for 0.2 hour
Morgan Zywicki
dealer_or_external • Feb 28, 2025, 4:35 PM
@Alix M WORK COMPLETED ON 2/20/25
PARTS USED
WARR02
82201841-COUNTERTOP 31 X 23 3/4 FROZEN ICE RANGE TOP
COST: 221.45
PRICE: 287.89
QTY: 2
FREIGHT
COST: 26.65
QTY: 1
WARR03
82201026-611026 - SEAM TAPE 7/8 X 150' COMFORT COTTON W/MEGASTAR ADHESIVE
COST: 0.17
PRICE: 0.22
QTY: 10
FREIGHT
COST: 12.47
QTY: 1
WARR05
82200364-BAGGAGE DOOR SEAL BLACK RUBBER D W/DOUBLE FLANGE & CLIP
COST: 4.25
PRICE: 5.53
QTY:13
146878-NOVAFLEX SEALANT TRANSLUCENT
COST: 6.93
PRICE: 8.89
QTY: 1
WARR06
146878-NOVAFLEX SEALANT TRANSLUCENT
COST: 6.93
PRICE: 11.23
QTY: 1
WARR11
822071312-RED MARKER LIGHT
COST: 1.86
PRICE: 2.85
QTY: 1
Alix Mongiat
processor • Mar 3, 2025, 7:24 AM
@Morgan Z @Bonnie K @Kaitlyn R I will need the Final RO and invoices. Thanks!
Morgan Zywicki
dealer_or_external • Mar 3, 2025, 9:13 AM
FINAL RO UPLOADED
Bonnie Korte
dealer_or_external • Mar 3, 2025, 10:48 AM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Mar 3, 2025, 1:00 PM
@Morgan Z Warranty Repair 02- you have the countertop quantity at 2. Please verify as I only have an invoice for 1.
Alix Mongiat
processor • Mar 3, 2025, 1:11 PM
@Morgan Z @Kaitlyn R @michelle g @Bonnie K Warranty Repair 02- you have the countertop quantity at 2. Please verify as I only have an invoice for 1.
Morgan Zywicki
dealer_or_external • Mar 3, 2025, 2:02 PM
THERE WAS A TYPO IN THE ACTUALS. IT IS ONLY 1 COUNTERTOP THAT WAS USED
Alix Mongiat
processor • Mar 4, 2025, 8:46 AM
Claim 878041 has been submitted for payment
Alix Mongiat
processor • Mar 13, 2025, 8:26 AM
This paid on 3/12/25 on check 593380
Claim Files
5757071.pdf
main-pdf • Mar 3, 2025, 10:47 AM • 94,600 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/5757071.pdf
1330727.pdf
main-pdf • Mar 3, 2025, 10:45 AM • 12,891 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/1330727.pdf
13580590.pdf
main-pdf • Mar 3, 2025, 10:43 AM • 175,929 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/13580590.pdf
1375118.pdf
main-pdf • Mar 3, 2025, 10:34 AM • 12,546 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/1375118.pdf
1344999.pdf
main-pdf • Mar 3, 2025, 10:34 AM • 12,687 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/1344999.pdf
11097 FINAL.pdf
pdf • Mar 3, 2025, 9:13 AM • 96,299 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/11097 FINAL.pdf
ciske.pdf
main-pdf • Sep 11, 2024, 1:31 PM • 94,983 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11097/ciske.pdf