Claim explorer / evidence thread
Claim 10807
GRE 8220 • Alix • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
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Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
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Compliance Score
100/100
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Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
6
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to May 7, 2026, 7:03 AM.
Indexed evidence
0 docs / 0 images
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Cross-reference base
Available
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Witness verification
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
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Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10807/landsverk.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen May 7, 2026, 7:03 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
24 indexed side comments on this claim.
Latest visible thread signal
Nov 5, 2024, 9:22 AM • processor • This paid on 10/23/24 on check 2867724
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 0 • info / missing-doc asks 16 • approval signals 4
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Evidence Thread
Alix Mongiat
processor • Jul 22, 2024, 6:04 PM
PA 1993625 has been submitted for approval.
@ANNA F @michelle g Can you upload the video you are stating you have in to dropbox please? Thanks!
Alix Mongiat
processor • Jul 23, 2024, 10:23 AM
@ANNA F @michelle g From FR:
This fridge has a TSB for adding vent holes to the vents. Has this been done yet?
michelle gray
dealer_or_external • Jul 26, 2024, 4:18 PM
@Alix M the tsb I had found for the refer does not have to do to with anything on ice build up. It has to do with the condenser not working properly. I have also added the video requested as it is too large to add into out system. Moving to information corrected.
Alix Mongiat
processor • Jul 26, 2024, 4:23 PM
Added notes and video and resubmitted. Thank you!
Alix Mongiat
processor • Jul 30, 2024, 8:58 AM
@ANNA F @michelle g From FR:
Hello, what happens with the TSB is the air from the freezer box isnt getting to the refrigerator box so it is causing the freezer/compressor to freeze up/frost. does tech not feel that pertains to the issue that is being described? the freezer setting should be on 1 and the refrigerator on 4
ANNA FREEMAN
dealer_or_external • Jul 30, 2024, 2:58 PM
The technician said it has nothing to do with this the compressor does not even kick in. The fault code is a red light that blinks 3 times and we have no access to a manual for this model.
Alix Mongiat
processor • Jul 30, 2024, 4:38 PM
Added notes and resubmitted. Thank you!
Alix Mongiat
processor • Jul 31, 2024, 9:17 AM
@ANNA F @michelle g From FR:
please see the attached diagnostic information. please have the tech fill out completely and send back to me so that I can send to the vendor. Thank you
*I have uploaded diagnostic sheet in to the folder.
michelle gray
dealer_or_external • Jul 31, 2024, 9:38 AM
@Alix M there is a line on the diag sheet that says Forest river rep, wondering if you have an idea of who we are to put down on that line?
Alix Mongiat
processor • Jul 31, 2024, 9:55 AM
Kristina Erb
kerb@forestriverinc.com
Alix Mongiat
processor • Jul 31, 2024, 6:22 PM
I have added the completed form to FR. Thank you.
Alix Mongiat
processor • Aug 1, 2024, 3:01 PM
@michelle g @ANNA F
The 3 blinking lights indicates to change the circuit board and comp board,
Wiring on both may be bad.
I am including a maintenance manual you may send to the DLRS only. No end user customer.
MCDCR10DSG-26-INVERTER
MCDCR10DSG-15-PCB CONTROL BOARD
Alix Mongiat
processor • Aug 1, 2024, 3:03 PM
@michelle g @ANNA F
The 3 blinking lights indicates to change the circuit board and comp board,
Wiring on both may be bad.
I am including a maintenance manual you may send to the DLRS only. No end user customer.
MCDCR10DSG-26-INVERTER
MCDCR10DSG-15-PCB CONTROL BOARD
*I uploaded the maintenance manual for you in this folder. This is for dealer only*
michelle gray
dealer_or_external • Aug 6, 2024, 5:46 PM
@Alix M Is there further things needed from us then? this is still in needs information but from this last comment I'm understanding they agree with it needing repairs and parts need replacement? Customer is asking.
Alix Mongiat
processor • Aug 6, 2024, 5:50 PM
@michelle g @ANNA F
Here is the latest:
Hello, per email with vendor you will need to replace and ORDER from our parts department the following. Please note the part number that states "inverter" is the compressor board. Thank you MCDCR10DSG-26-INVERTER MCDCR10DSG-15-PCB CONTROL BOARD
Moving to PA Approved.
michelle gray
dealer_or_external • Aug 6, 2024, 5:51 PM
@Alix M Thank you!
Alix Mongiat
processor • Aug 6, 2024, 5:52 PM
Sorry about that- I wasn't sure if anything needed to be done on your end. I appreciate you following up!
michelle gray
dealer_or_external • Sep 13, 2024, 9:10 AM
@Alix M when the unit came in, there was also an awning issue he asked us to look into. I got it on the work order with notes from the tech, waiting for parts to get back to me on which idler head qis needed. But the repair labor is 2.0. moving back to pre auth
Alix Mongiat
processor • Sep 13, 2024, 9:21 AM
Added line for awning and resubmitted for approval.
Alix Mongiat
processor • Sep 20, 2024, 7:59 AM
This was approved for the following:
Line 1 Fridge- approved for 1 hour Hello, per email with vendor you will need to replace and ORDER from our parts department the following. Please note the part number that states "inverter" is the compressor board. Thank you MCDCR10DSG-26-INVERTER MCDCR10DSG-15-PCB CONTROL BOARD
Line 2 Awning- approved for 1 hour (requested 2) Forest River will cover this as a goodwill due to vendor denying coverage. Thank you
Kaitlyn Reinwand
dealer_or_external • Oct 22, 2024, 4:20 PM
PARTS USED:
LINE: WARR01
8220121512- MCDCR10DSG-26-INVERTER MCDCR10DSG-15-PCB CONTROL BOARD
COST: 0.00
PRICE: 0.00
QTY:1
-no charge part-
LINE: WARR02
822002938- REGAL POWER ARMS W/HEADS 63" BLACK
COST: 236.59
PRICE: 353.43
QTY:1
Kaitlyn Reinwand
dealer_or_external • Oct 22, 2024, 4:21 PM
DATE OF COMPLETION 10/17/2024
Alix Mongiat
processor • Oct 22, 2024, 5:50 PM
This has been submitted for payment.
Alix Mongiat
processor • Nov 5, 2024, 9:22 AM
This paid on 10/23/24 on check 2867724
Claim Files
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