Claim Detail

Scratch in paint on ds front lower exterior wall. Sub out to grumpys.

partial-match • confidence 0.71

REQUESTING .5 AND SUBLET

partial-match • confidence 0.71

RECALL 51-1798 MAGIC CHEF REFER MAY NOT W 1021 FORES HAVE PROPER VENTS CUT OUTSIDE THE REFER POTENTIALLY CAUSING COOLING ISSUES.

partial-match • confidence 0.71

Refer recall.

partial-match • confidence 0.71

Cut extra vent holes in cooling column for fridge compartment. REQUESTING .35

partial-match • confidence 0.71

processor • Jun 4, 2024, 10:07 AM

@ANNA F @Kaitlyn R How much time are you requesting for this work to be done? Thank you.

dealer_or_external • Jun 4, 2024, 10:10 AM

OPPS! SORRY ABOUT THAT. .5 HOURS PLEASE!

processor • Jun 4, 2024, 10:12 AM

Claim 1939485 was submitted for approval. Thank you for the quick response!

processor • Jun 4, 2024, 4:16 PM

@ANNA F @Kaitlyn R This claim was denied by FR "hello, we would respectfully deny at this time as unit was delivered in Nov. with no notation of the large scratch on the door side of the unit."

processor • Apr 14, 2025, 10:03 AM

PA 2262562 has been submitted for approval.

processor • Apr 14, 2025, 1:31 PM

@Morgan Z @Kaitlyn R From FR: Job 1: hello, can you advise when this was first noticed as the unit has been on the dealer lot since 2023 prior to retail sale with no notations on the DAF?

dealer_or_external • Apr 14, 2025, 1:36 PM

I will have to get back to you on this tomorrow when kaitlyn is back

processor • Apr 16, 2025, 4:23 PM

Following up on this. Thank you!

dealer_or_external • Apr 17, 2025, 10:00 AM

Job 1 is no longer a warranty issue. It is an internal issue

processor • Apr 17, 2025, 10:12 AM

I have removed that from the claim.

processor • Apr 17, 2025, 10:13 AM

@Morgan Z Recall line has been approved for 0.35 hour. Moving to PA's approved.

dealer_or_external • Apr 17, 2025, 10:57 AM

Thank you

dealer_or_external • Apr 17, 2025, 12:10 PM

@Alix M WORK COMPLETED ON 4/11/25 FINAL RO UPLOADED

processor • Apr 17, 2025, 1:44 PM

This has been submitted for payment.

processor • Apr 24, 2025, 10:08 AM

This paid on 4/18/25 on check 2953622 for $49

processor • Oct 20, 2026, 10:27 AM

TESTING AND LEARNING — GRE 8220 / Write Off / WO 10493, 2024 Forest River Flagstaff Micro-Lite 25FBLS. WHY IT DID NOT PAY: The June 4, 2024 native Dropbox discussion records Forest River claim 1939485 submitted and denied. Forest River's stated basis was that the large door-side scratch was not noted when the trailer was delivered in November. The original 2-page RO and 3 photographs support that the black lower graphic/surface was scratched, but cannot prove when or where it happened. The RO's separate April 27 retail delivery date does not disprove the OEM's November dealer-delivery account; get BOTH handoff records. The dealer DMS customer/bill-to says GRAND DESIGN on this Forest River Flagstaff unit; verify and correct payer mapping, but the native comments say the claim was actually submitted to Forest River. WHAT COULD HAVE SECURED PAYMENT: photograph the unit at manufacturer-to-dealer unloading, receipt/PDI and retail show-through with timestamps; record freight/transport exceptions; establish if the scratch was present at OEM delivery or discovered later; secure a correct part number, actual replacement labor and freight invoice, and use the appropriate warranty, damage-in-transit or responsible carrier route within the original deadlines. FINANCES: the RO shows $19.46 freight and $0.00 parts/labor billed (the $3.43 decal price had quantity zero and decal labor was 0 hours). Neither $19.46 nor an unbilled replacement is proven submitted, unpaid or recoverable; no manufacturer-dollar-denial or GL writeoff is established. Wisconsin §218.164 effective October 1, 2024 is NOT presumed retroactive to 2024 May–June claim events. LEARNING: reconcile manufacturer/bill-to and capture each handoff condition, actual work, claim response and paid/denied amounts before escalation. Internal testing and learning only; no final payment or legal adjudication. @Chris B @Heidi H @Tricia H