Claim Detail

processor • Jul 26, 2024, 9:08 AM

@ANNA F Recall line requires a picture even for inspection only. Are you able to provide that?

processor • Jul 26, 2024, 9:12 AM

PA 1999190 is in draft status until we know if we can get photos for line 1. Line 2: When returning a part that has multiple accessories, all accessory parts must be returned or charges will be applied. (Example: Radio having cables, remotes, wire harness, Manuals, etc.). The warranty claim will be paid pending testing. Warranty payment for this component will be pending the testing of the component. Please provide a detailed description of the complaint with your authorization request. Do not use problem descriptions such as inop, broken, does not work, etc.

dealer_or_external • Jul 26, 2024, 11:46 AM

@Alix M I will get one coming.

processor • Jul 31, 2024, 11:55 AM

Following up on this. Thank you!

processor • Aug 7, 2024, 8:58 AM

@ANNA F Are you able to get photos for Warranty Repair 1 (recall)?

processor • Aug 8, 2024, 1:47 PM

PA 1999190 has been submitted for approval.

processor • Aug 9, 2024, 12:17 PM

Line 2: Hello, this message is to alert you that Forest River has requested authorization for this repair through the Vendor. The repair is pending their response. Please refrain from acknowledging this feedback as well as ordering the part(s) as the vendor may be sending a replacement to you. We will update the claim once we have a response from the vendor. Please be sure to read the feedback notes upon receiving Authorization for additional details.

processor • Aug 12, 2024, 8:14 AM

This has been approved. Line 2: Forest River and the Vendor have authorized the requested repair. The part is shipping to you at NO CHARGE directly from the Vendor. Please watch for the delivery of the part.

dealer_or_external • Aug 28, 2024, 3:19 PM

@Alix M I was able to track down the pictures for this RO, they were accidently put into a different RO. The notes were also put in on the wrong RO. This unit was affected by the recall, we have pictures of the awning fabric, but there are no tags at all on the fabric. I will have @michelle g upload pics that we were able to locate from the tech and the customer. I will also upload an updated RO with correct notes from tech.

processor • Aug 28, 2024, 3:39 PM

Thank you. Let me know when the photos are uploaded and I will submit to FR.

dealer_or_external • Aug 28, 2024, 3:44 PM

@Alix M I have uploaded the photos to the folder. Please let me know if anything else is needed.

processor • Aug 28, 2024, 4:04 PM

Resubmitted for approval.

processor • Aug 29, 2024, 2:17 PM

This has been approved for the following: Line 1: 2 hours (requested 2.5 hours) Line 2: 0.5 hour (requested 0.8 hour)

processor • Aug 29, 2024, 2:17 PM

This was approved

dealer_or_external • Sep 30, 2024, 11:06 AM

@Alix M WORK COMPLETED 09/19. INVOICE FOR PARTS AND LABOR FOR LINE WARR01 UPLOADED. NO CHARGE PART FOR LINE # 2 . FINAL RO ALSO UPLOADED. MOVED TO SUBMIT.

processor • Sep 30, 2024, 12:33 PM

This has been submitted for payment.

processor • Oct 1, 2024, 9:07 AM

@ANNA F From FR: Line 2: Hello there – We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff. Line 1: Hello, the TSB is for Lippert not dometic, there is not a recall attached to this VIN for a recall of the awning. I am not sure why this was authorized for the TSB. Is the correct tag attached to the claim for the awning. THank you

processor • Oct 14, 2024, 11:30 AM

@Kaitlyn R @ANNA F @Bonnie K Following up on this. Thanks.

dealer_or_external • Oct 31, 2024, 3:21 PM

@Alix M I SENT IN THE RADIO AS REQUESTED BY MANUFACTURER

processor • Nov 14, 2024, 10:17 AM

@Bonnie K @Kaitlyn R @michelle g Thank you. They also had a question on the Recall line. Line 1: Hello, the TSB is for Lippert not dometic, there is not a recall attached to this VIN for a recall of the awning. I am not sure why this was authorized for the TSB. Is the correct tag attached to the claim for the awning. Thank you

dealer_or_external • Nov 14, 2024, 10:53 AM

@Alix M that is not the correct awning tag... that tag is for a 10 ft awning fabric and the one on the unit is a 13 foot fabric. There is no way that we still have the fabric any longer.. I am unsure as to where that picture came from.

processor • Nov 14, 2024, 11:13 AM

Recall line was denied due to not having the correct tag.

processor • Nov 29, 2024, 9:59 AM

This paid on 11/26/24 on check 2882784