Claim explorer / evidence thread
Claim 10216B
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
58d elapsed • 0d remaining
Analyzed
Completed stage
58d elapsed • 0d remaining
Awaiting OEM
Completed stage
58d elapsed • 0d remaining
Auto-Approved
Completed stage
58d elapsed • 0d remaining
Payment Due
Completed stage
58d elapsed • 0d remaining
Escalation Eligible
Completed stage
58d elapsed • 0d remaining
Resolved
Overdue / escalation ready
58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
22
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216H.jpg
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Jul 1, 2024, 3:13 PM • processor • Yep, that's what I would do. Thanks!
Role mix
Dealer 0 • OEM 0 • Processor 22
Decision cues
Denial signals 1 • info / missing-doc asks 16 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
No claim lines loaded
Evidence Thread
Alix Mongiat
processor • Apr 18, 2024, 11:48 AM
@Bonnie K @Kaitlyn R Please provide requested labor time. Thank you.
Bonnie Korte
dealer_or_external • Apr 18, 2024, 11:50 AM
7 HOURS
Alix Mongiat
processor • Apr 18, 2024, 12:00 PM
PA 767786 has been submitted for approval.
Alix Mongiat
processor • Apr 19, 2024, 12:49 PM
PA 767786 was denied as you already have put in for this on auth 751710. Will reopen for you to continue on that auth. Please add any pictures requested to that auth.
Alix Mongiat
processor • Apr 19, 2024, 12:51 PM
Uploaded photos to 751710
Alix Mongiat
processor • Apr 22, 2024, 8:34 AM
@Bonnie K @Kaitlyn R
They need measurements of the following:
The measurement photos they are asking for is from the main body of the unit with the slide extended, to the slide out fascia metal. And also of the width of the slide.
Please provide the correct measurements as the ones added previously are not what they are asking for. Thanks!
Crystal Kemmerlin
processor • Apr 24, 2024, 8:47 AM
@Bonnie K any updates on this?
ANNA FREEMAN
dealer_or_external • Apr 24, 2024, 12:34 PM
@Crystal K I will look into this one today.
ANNA FREEMAN
dealer_or_external • Apr 29, 2024, 2:27 PM
@Crystal K Unfortunately the technician who was working on this unit is no longer with the company. We do not have the after pictures, as we did not know they were required until after the unit left our facility. It would be impossible to ask the customer to take the pics needed and expect them to understand.
Alix Mongiat
processor • Apr 29, 2024, 7:40 PM
I resubmitted this and asked for some grace on this one. We will see what Grand Design says. Thank you.
Alix Mongiat
processor • Apr 30, 2024, 8:06 AM
This was approved for 3.9 hours. @ANNA F @Bonnie K From GD:
approved for a new standard system and 3.9 hours 8 post install photos are required LCI Case #4700820.
I would recommend reaching out to the customer asking for photos as I am not sure we can get this paid without them. Thanks. Moving to PA approved.
Alix Mongiat
processor • Apr 30, 2024, 9:05 AM
Will you be reaching out to the customer to get the required photos?
Alix Mongiat
processor • May 9, 2024, 9:40 AM
Following up. Thank you.
Alix Mongiat
processor • May 17, 2024, 1:30 PM
@Bonnie K @ANNA F @Kaitlyn R Are we able to get the 8 post install photos that they require for payment? Thank you!
Kaitlyn Reinwand
dealer_or_external • May 21, 2024, 7:21 AM
The unit is coming back in next week for additional service work. We will take the picture at that time
Alix Mongiat
processor • Jun 1, 2024, 12:16 PM
Following up on this, were you able to get the 8 post install pics this week?
Alix Mongiat
processor • Jun 13, 2024, 8:59 AM
@Kaitlyn R @Bonnie K @ANNA F Following up, still need the 8 post install pics. Thanks!
Alix Mongiat
processor • Jun 20, 2024, 3:15 PM
Following up on this. Please advise if you are able to get the 8 post install pics as this has been sitting since 4/30.
ANNA FREEMAN
dealer_or_external • Jun 25, 2024, 12:24 PM
@Alix M ADDED POST PHOTOS 10216A-10216H, MOVED TO CORRECTED FOLDER.
Alix Mongiat
processor • Jun 25, 2024, 12:40 PM
Isn't this the same as 10116?
ANNA FREEMAN
dealer_or_external • Jun 26, 2024, 7:54 AM
@Alix M SAME ISSUE, DIFFERENT UNITS, DIFFERENT PICS. EX: 10116D AND 10216D PICS ARE THE SAME PLACE ON UNIT BUT DIFFERENT SLIDE END WALLS.
ANNA FREEMAN
dealer_or_external • Jun 26, 2024, 7:56 AM
@Alix M SAME ISSUE, DIFFERENT UNITS, DIFFERENT PICS. EX: 10116D AND 10216D PICS ARE THE SAME PLACE ON UNIT BUT DIFFERENT SKIRTS ON BOTTOM OF UNIT.
Alix Mongiat
processor • Jun 26, 2024, 9:00 AM
Both WO's have the same VIN on them. This is the same unit.
ANNA FREEMAN
dealer_or_external • Jun 26, 2024, 9:22 AM
@Alix M YOU ARE CORRECT, I AM GOING TO CLAIM THIS ONE ON 10216B. WE CAN CANCEL THE CLAIM ON 10116 UNTIL I GET THE VIN # FOR THAT ONE CORRECTED. THANK YOU FOR CATCHING THAT!
Alix Mongiat
processor • Jun 26, 2024, 10:05 AM
I have emailed GD to revise claim 809636 back to us so we can update the photos on there and submit that claim for this WO.
Alix Mongiat
processor • Jun 26, 2024, 10:09 AM
Never mind. We have to start the process for this one over. Because the PA that was in the system is for the dates on the other WO.
Alix Mongiat
processor • Jun 26, 2024, 10:15 AM
Never mind. We have to start the process for this one over. Because the PA that was in the system is for the dates on the other WO.
Alix Mongiat
processor • Jun 26, 2024, 2:22 PM
@ANNA F The VIN was used on 10116, which has already paid in GD. That will have to stay that way. The new VIN should probably just be entered on a new WO and we have to start from the PA process. And this WO just be removed. Let me know if you agree.
Alix Mongiat
processor • Jul 1, 2024, 2:56 PM
@Ashlee O @Stephanie K Where should I move this one? This was paid on WO 10116.. Should I just move this to the paid folder inside of 10116 folder so all the photos stay together?
Ashlee Olsen
processor • Jul 1, 2024, 3:13 PM
Yep, that's what I would do. Thanks!
Claim Files
WO_10216_JOB_3_2024.04.10_13.10.24.jpg~RF8ca29f.TMP
work-order-image • Apr 18, 2024, 11:21 AM • 0 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/WO_10216_JOB_3_2024.04.10_13.10.24.jpg~RF8ca29f.TMP
10216B.pdf
main-pdf • Apr 18, 2024, 11:20 AM • 72,271 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10216B/10216B.pdf