Subject: RE: [EXTERNAL] RE: Grand Design PA 911734 VIN 573TE3229P6646118 Frame Case Number 6396271 [ thread::rpb4Gq0hcL6K2zYJRVQrJh8:: ]
From: EmailToCase <[email-masked]>
To: John Hamilton <[email-masked]>
Date: Wed, 10 Dec 2025 16:40:01 +0000

Hello John

I will authorize the repair estimate sent to the case for the hanger repair.   VCB back under case #6396271

Thank you,

Paul W.
Lippert Customer Care Center Representative
p: 432.LIPPERT | f: 574.534.7161
e: [email-masked]
LIPPERT

--------------- Original Message ---------------
From: John Hamilton [[email-masked]]
Sent: 12/10/2025 10:44 AM
To: [email-masked]
Subject: RE: [EXTERNAL] RE: Grand Design PA 911734 VIN 573TE3229P6646118 Frame Case Number 6396271 [ thread::rpb4Gq0hcL6K2zYJRVQrJh8:: ]

Thank you,

John Hamilton

Dealer Relations

Grand Design RV

888-825-2820--Phone

This electronic transmission and any documents accompanying this electronic transmission contain confidential information belonging to the sender. This information may be legally privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on or regarding the contents of this electronically transmitted information is strictly prohibited.

From: EmailToCase <[email-masked]>
Sent: Tuesday, December 2, 2025 10:15 AM
To: John Hamilton <[email-masked]>
Subject: RE: [EXTERNAL] RE: Grand Design PA 911734 VIN 573TE3229P6646118 Frame Case Number 6396271 [ thread::rpb4Gq0hcL6K2zYJRVQrJh8:: ]

Hello John

Can we get a picture of the frame serial tag please?

Thank you,

Paul W.
Lippert Customer Care Center Representative
p: 432.LIPPERT | f: 574.534.7161
e: [email-masked]
LIPPERT

--------------- Original Message ---------------
From: John Hamilton [[email-masked]]
Sent: 12/2/2025 9:55 AM
To: [email-masked]
Subject: RE: [EXTERNAL] RE: Grand Design PA 911734 VIN 573TE3229P6646118 Frame Case Number 6396271 [ thread::rpb4Gq0hcL6K2zYJRVQrJh8:: ]

Thank you,

John Hamilton

Dealer Relations

Grand Design RV

888-825-2820--Phone

This electronic transmission and any documents accompanying this electronic transmission contain confidential information belonging to the sender. This information may be legally privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on or regarding the contents of this electronically transmitted information is strictly prohibited.

From: EmailToCase <[email-masked]>
Sent: Friday, November 21, 2025 8:37 AM
To: John Hamilton <[email-masked]>
Subject: [EXTERNAL] RE: Grand Design PA 911734 VIN 573TE3229P6646118 Frame Case Number 6396271 [ thread::rpb4Gq0hcL6K2zYJRVQrJh8:: ]

Hi John,

Thank you for contacting Lippert. Your case number is 6396271.  In effort to best assist you and review your claim, we will need to capture all the information listed below. Please provide us the following:

Pictures requested to review the claim:
- Pictures of leaf springs and suspension (front hanger to rear hanger on both sides, and axle beams)
- Full front view, rear view, and side views of the trailer
- Hanger measurement sheet:   https://support.lci1.com/documents/ti-058-axle-hanger-measurement-procedure-double-axle<https://support.lci1.com/documents/ti-058-axle-hanger-measurement-procedure-double-axle>

Below is a link to a video that may aid in measuring hangers.
https://support.lci1.com/videos/double-axle-hanger-measurement-procedure<https://https:/support.lci1.com/videos/double-axle-hanger-measurement-procedure>

Once all the information above is obtained, we’ll review and provide you with next steps. To ensure all information is received, please reply all this this email. If by chance you are unsuccessful in sending the information via email, please try limiting the number of attachments you’ve included in the email. Multiple emails are acceptable and will be received if you reply all back.

Thank you,

Jason T
Care Center Representative - Axle/Chassis
LIPPERT
(574) 537-8900
www.lippert.com

--------------- Original Message ---------------
From: John Hamilton [[email-masked]]
Sent: 11/20/2025 11:59 AM
To: [email-masked]
Subject: Grand Design PA 911734 VIN 573TE3229P6646118 Frame

Thank you,

John Hamilton

Dealer Relations

Grand Design RV

888-825-2820--Phone

574-825-9249—Fax

This electronic transmission and any documents accompanying this electronic transmission contain confidential information belonging to the sender. This information may be legally privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on or regarding the contents of this electronically transmitted information is strictly prohibited.

thread::rpb4Gq0hcL6K2zYJRVQrJh8::

CAUTION: This email originated from outside of the organization!

DO NOT follow guidance, click links, or open attachments unless the email is expected and/or you trust the sender.

  _____

 <https://image-tracking-service.us-1.mimecastcybergraph.com/v1/image?imageData=nLX%2Bdl1FoW2tuTt0L63oHPsDSq%2BXMUpNpA0Y%2FDQ74%2FFMxnvVqaZVkqrymxDe2O8Z%2FyicH8%2Fgjs%2BIgIKQXOZvlpLKrfaSbBQ%2Fk1qKjOSzbjdiK2ZDTS8tOQd2NHJ28sHSQEoK6NgnCqF9klJ7Vc2LP19xZjVBm4AOv6jc%2FtWPgJ3%2For4HklrHqo3omO6DHpiYyBZN%2F0PkbIyH2IURcDFiJTyxeos20%2Fglh%2Bm64d2WCiJ1YNyQTkGqCAqxQgS6liXKbqU1lQrsMOtGCfXnsLwitHxsTCbN%2B5BTnd05%2FewN0Hf96Ro0XmU%2BQsVDy1EXZpaX7H1R1mISeyXoKiVdjBcmQjh7kouTNngmEQRUBsrptPm2%2BZlKUvhZ5g%3D%3D>