Subject: RE: [External] Forest River Vendor Charge Back CB582194
From: Casey Caide <[email-masked]>
To: "Melissa J. Islas" <[email-masked]>
Date: Fri, 23 May 2025 16:08:19 +0000

Melissa,

Thank you, a picture of the unit would be great if they took one of those.

Thank you!

Casey Caide

Technical Assistance Coordinator

Coleman-Mach and Maxxair, Brands of Airxcel

3050 N. St. Francis

Wichita, KS 67219

Office:  574.247.9235

Fax: 316.832.3417

www.airxcel.com<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.airxcel.com%2F&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291091600%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=v0v0rY4EEJZhJIzUz9%2FxTu2HTTiN4gJrUpMz5njV74w%3D&reserved=0>

Office Closure: Monday, May 26th, in observance of Memorial Day.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

AIRXCEL, INC. 3050 North St. Francis Street • Wichita, KS 67219 • 316.832.3400 • www.Airxcel.com<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.airxcel.com%2F&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291113185%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dfu48QxlX%2BpcmJQOQF55BNdwmeCUmvS%2FEP2fM6lYREQ%3D&reserved=0>

From: Melissa J. Islas <[email-masked]>
Sent: Friday, May 23, 2025 11:01 AM
To: Casey Caide <[email-masked]>
Subject: RE: [External] Forest River Vendor Charge Back CB582194

Externally Sent Email - Do not click any links or open attachments that you are not expecting, even if you know the sender. If you are unsure please call the sender.

Good afternoon,

This is what was on our build sheet. I will reach out to the dealer and see if maybe they can provide more information.

<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forestriverinc.com%2F&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291131193%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=O05sExeXFI94hFFtXPiKbkxVNsgSdcX7OlttxFG1E4A%3D&reserved=0>

Melissa Islas

ClaimS PROCESSER

[email-masked]<mailto:[email-masked]>

Office: (574) 327-2761

PUMA 420/XLE 425

520 Gerber St. Ligonier, IN 46767

<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40ForestRiverInc&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291148360%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dOdd%2BoUCKk3pJL4PBAXU4EZWYhgQAwlt6jHDrEEqVho%3D&reserved=0>  <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fforest-river-inc.&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291164531%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=oklGgSgGI6FQJ6R%2B%2FlzgNX6cGAxh1QIi7X%2FFHVS%2BqVI%3D&reserved=0>   <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.tiktok.com%2F%40forestriverrv%3Flang%3Den&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291180646%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=cqleoIcovMJOvk0d3IqXah0Uq50Bww9HVEhV0K0IZl4%3D&reserved=0>

From: Casey Caide <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 23, 2025 11:44 AM
To: Melissa J. Islas <[email-masked]<mailto:[email-masked]>>
Subject: RE: [External] Forest River Vendor Charge Back CB582194

Good morning Melissa,

CB582194     Both serial numbers provided on the build sheet are rooftop AC units 37204-099. The thermostat you are claiming is for an Underbunk AC unit 2241-10N. This thermostat will not work with the rooftop AC units.

Does this vehicle have an Underbunk unit installed or did the dealer provide you with the incorrect coach VIN #?

Thank you!

Casey Caide

Technical Assistance Coordinator

Coleman-Mach and Maxxair, Brands of Airxcel

3050 N. St. Francis

Wichita, KS 67219

Office:  574.247.9235

Fax: 316.832.3417

www.airxcel.com<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.airxcel.com%2F&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291196508%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=2vDOh8XocM58dHOBmgWG866xWnh38TWDyJj65qZ2TII%3D&reserved=0>

Office Closure: Monday, May 26th, in observance of Memorial Day.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

AIRXCEL, INC. 3050 North St. Francis Street • Wichita, KS 67219 • 316.832.3400 • www.Airxcel.com<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.airxcel.com%2F&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291212148%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=IzYF9FWC0ax7b3E4RDklaMswMaxVeCIttJi%2BWlad9AY%3D&reserved=0>

From: Melissa J. Islas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 22, 2025 2:13 PM
To: RVP Warranty Claims <[email-masked]<mailto:[email-masked]>>
Subject: RE: [External] Forest River Vendor Charge Back CB582194

Externally Sent Email - Do not click any links or open attachments that you are not expecting, even if you know the sender. If you are unsure please call the sender.

Same to you!

<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forestriverinc.com%2F&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291228961%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=oI5Zo73bRzbJZDvTdbntG%2F4%2Ba5YvSoyLSl%2FAUV2yDsw%3D&reserved=0>

Melissa Islas

ClaimS PROCESSER

[email-masked]<mailto:[email-masked]>

Office: (574) 327-2761

PUMA 420/XLE 425

520 Gerber St. Ligonier, IN 46767

<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40ForestRiverInc&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291244825%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=k5bJuaR55H8PDdDRHYO2AaHMqKzLaUleA8EzmpIeuRI%3D&reserved=0>  <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fforest-river-inc.&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291260629%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=g3HQFnBf%2FlNmhJ2EtC%2Fhy%2BcYBXF78lq8N700UE4z4wc%3D&reserved=0>   <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.tiktok.com%2F%40forestriverrv%3Flang%3Den&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291276495%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xuZ%2FyQC73ugnzvExZFjsrRhAfVXpczMja%2BxDtalHD5s%3D&reserved=0>

From: RVP Warranty Claims <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 22, 2025 3:09 PM
To: Melissa J. Islas <[email-masked]<mailto:[email-masked]>>
Subject: RE: [External] Forest River Vendor Charge Back CB582194

Thanks so much! Have a great holiday weekend!

Britney Coffey

Warranty Claims Auditor

Airxcel, Inc.

3050 N St. Francis

Wichita, Kansas 67219

Office: 574-247-9235

Fax: 316-832-3417

Office Closure: Memorial Day May 26, 2025

From: Melissa J. Islas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 22, 2025 6:29 AM
To: Becky Aessa <[email-masked]<mailto:[email-masked]>>; Britney Coffey <[email-masked]<mailto:[email-masked]>>
Cc: Gretchen Gonzalez <[email-masked]<mailto:[email-masked]>>
Subject: RE: [External] Forest River Vendor Charge Back CB582194

Externally Sent Email - Do not click any links or open attachments that you are not expecting, even if you know the sender. If you are unsure please call the sender.

Good morning,

I apologize for the delay.

<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forestriverinc.com%2F&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291299560%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=A45ebMTOfcIQ4Aam81htnpn4LAY2TF3TOBTzx9qIAtE%3D&reserved=0>

Melissa Islas

ClaimS PROCESSER

[email-masked]<mailto:[email-masked]>

Office: (574) 327-2761

PUMA 420/XLE 425

520 Gerber St. Ligonier, IN 46767

<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40ForestRiverInc&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291323638%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=bLXUyN0VXodZRM35zdeD70tKkCP9Azpl4vyi%2Fzi6VEc%3D&reserved=0>  <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fforest-river-inc.&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291340951%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5W1ZnjCmOhvNlHp6aWnXu5ROoXTqlTBn%2BlySKq%2FsO2c%3D&reserved=0>   <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.tiktok.com%2F%40forestriverrv%3Flang%3Den&data=05%7C02%7Cmislas%40forestriverinc.com%7Cb732a14efe384a19f92f08dd9a1412ba%7Cf3260df1112f49928756c7c46abc2d26%7C1%7C0%7C638836133291357022%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YJEh0RHBGzeKCBL0uJZGbUdzwtEYxud%2BRUgzil%2B3s2o%3D&reserved=0>

From: Britney Coffey <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 21, 2025 5:16 PM
To: Becky Aessa <[email-masked]<mailto:[email-masked]>>
Subject: FW: [External] Forest River Vendor Charge Back CB582194

Unfortunately, we haven’t received a response on the issue with your VCB.

Please respond with the AC model and serial number and repaired part number within 48 hours of receipt of this request.

Please note that if a response hasn't been received within 48 hours from the date of this email your VCB is subject to denial.

Thank you,

Britney Coffey

Warranty Claims Auditor

Airxcel, Inc.

3050 N St. Francis

Wichita, Kansas 67219

Office: 574-247-9235

Fax: 316-832-3417

Office Closure: Memorial Day May 26, 2025

From: RVP Warranty Claims
Sent: Thursday, May 1, 2025 8:34 AM
To: Becky Aessa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [External] Forest River Vendor Charge Back CB582194

Good morning,

While reviewing the attached VCB, I noticed missing vital information.

Please respond with the AC model and serial number and repaired part number within 48 hours of receipt of this request.

Please note that if a response is not received within 48 hours from the date of this email, the submitted VCB is subject to denial.

Thank you,

Britney Coffey

Warranty Claims Auditor

Airxcel, Inc.

3050 N St. Francis

Wichita, Kansas 67219

Office: 574-247-9235

Fax: 316-832-3417

Office Closure: Memorial Day May 26, 2025

From: Forest River, Inc. <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 1, 2025 8:02 AM
To: RVP Warranty Claims <[email-masked]<mailto:[email-masked]>>
Subject: [External] Forest River Vendor Charge Back CB582194

Externally Sent Email - Do not click any links or open attachments that you are not expecting, even if you know the sender. If you are unsure please call the sender.

Forest River has generated a Vendor Charge Back (VCB) to your company.  Please review the VCB confirmation and associated picture(s) and/or files, if applicable, attached in the email.  Contact the person noted on the VCB confirmation if you have any questions about the charges or content.

Thank you for being a partner with Forest River, Inc.

  _____

This email and any files transmitted with it are confidential and intended solely for use by the intended recipient. If you are not the intended recipient, please notify the sender immediately and delete the email and any files transmitted with it from your system. If you have received this email in error, disclosing, copying, distributing, or taking any action in reliance on the contents of this email is strictly prohibited.