From: Ben Hoffman Sent: Wednesday, March 23, 2022 1:43 PM To: Matthew Boes Subject: Fw: 11069 - 2022 TT RIVERSIDE RV RETRO 190BH (Warranty Date: 31 JAN 22) Ser#: 59CCC4613NL004687, RO 66538 BEN HOFFMAN SERVICE EXPERT AMERICAN RV CENTER 600 EAST BASELINE RD EVANSVILLE, IN 47725 PH. 812-867-5200 EXT 263 FAX. 812-868-1012 EMAIL. BHOFFMAN@AMERICANRVCENTER.COM From: Warranty @Riverside RV Sent: Wednesday, March 23, 2022 1:09 PM To: Ben Hoffman Subject: RE: 11069 - 2022 TT RIVERSIDE RV RETRO 190BH (Warranty Date: 31 JAN 22) Ser#: 59CCC4613NL004687, RO 66538 Your Auth# on this one was 022322-3 for 6.00 hours Thank you and have a good day, Laura Kay Meyers Warranty Manager Riverside RV 1775 E US 20 Lagrange, IN 46761 260-499-4578 Ext. 110 From: Ben Hoffman Sent: Tuesday, February 22, 2022 9:47 AM To: Warranty @Riverside RV Subject: 11069 - 2022 TT RIVERSIDE RV RETRO 190BH (Warranty Date: 31 JAN 22) Ser#: 59CCC4613NL004687, RO 66538 1. INSTALL NEW WATER HEATER BECUASE THE OLD WATER HEATER WAS INSTALL INCORRECTLY WE WILL HAVE TO LIFT THE BED FRAME 4 IN TO MAKE FIT a. INSTALL WATER HEATER. NEED TO RAISE BED FRAME FOR NEWWATER HEATER TO FIT CORRECTY. b. REMOVED BED PAD, WOOD ACCESS PANEL, ALL TRIM, REMOVED BRACE RUNNING OVER WATER HEATER, TURNED OFF BREAKER, CUT WIRES TO WATER HEATER. REMOVED PLASTIC BAND THAT HOLDS WATER HEATER IN PLACE. REMOVED PVC PIPE THAT THE PRESSURE RELEIF VALVE HAS INSTALLED ON IT. CUT WATER LINES. REMOVED OLD WATER HEATER. TOOK NEW WATER HEATER AND SET IT INSIDE CAMPER. HOOKED UP WATER LINES. ADDED A UNION TO THE COLD-WATER LINE SO IT COULD REACH. CUT ,CLEANED AND GLUED NEW PVC TO HIGH PRESSURE RELEIF VALVE. NEW WATER HEATER HAS A CORD. INSTALLED An OUTLET FOR PLUG IN.SECURED TO FLOOR WITH PLASTIC BAND. TURNED BREAKER ON AND WATER HEATER ON. TURNED ON WATER. UNION ON COLD LINE LEAKED. REPLACED UNION. WATER HEATER IS WORKING. NO LEAKS WINTERIZED UNIT AND WATR HEATER SINCE YOU CAN'T DRAIN IT. TOOK 2X4'S AND BUILT THE BEDFRAME UP S IT WOULD CLEAR WATER HEATER. SECURED FRAME WITH SCREWS AND LIQUID NAILS. ADDED ADDITIONAL SUPPORT TO THE ENTIRE FRAME TO HELP SUPPORT ITSELF.HAD TO CUT A LONGER PIECE OF TRIMM AND BUILD A BACKING PLATE FOR THE TRIM IN FRONT OF THE BUNK SI IT SITS FLUSH. INSTALLED WOOD PANEL WITH SCREWS AND STAPLES. INSTALLED BED. CUT NEW TRIM PIECES. SECURED WITH STAPLES. CLEANED UP MESS. PARKED CAMPER i. LABOR 10.0 THAT IS THE TOTAL AMOUNT OF TIME I HAVE IN THIS TO FIX THE PROBLEM. BEN HOFFMAN SERVICE EXPERT AMERICAN RV CENTER 600 EAST BASELINE RD EVANSVILLE, IN 47725 PH. 812-867-5200 EXT 263 FAX. 812-868-1012 EMAIL. BHOFFMAN@AMERICANRVCENTER.COM